Refund & Replacement Policy

Last Updated: July 2026

At Orifive, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Replacement Policy

We do not offer refunds or returns for products once delivered.

We only provide a replacement in the following situation:

• You receive a product that is damaged during delivery.

To request a replacement, please:

• Contact us within 48 hours of delivery.

• Email us at care.orifive@gmail.com.

• Include your Order ID.

• Attach clear photos or a video showing the damaged product and its packaging.

Once our team verifies the damage, we will arrange a replacement at no additional cost.

Replacement Will Not Be Provided If

• The product has been used.

• The request is made after 48 hours of delivery.

• The damage is caused after delivery.

• The customer changes their mind after purchase.

• Incorrect shipping information was provided by the customer.

• The package was refused at delivery.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Refunds

As we only offer replacements for damaged products, refunds are not available unless required by applicable law.

Contact Us

For replacement requests or any questions, please contact:

Email: care.orifive@gmail.com